Display history of password reset requests

You can display a history of password reset requests to help determine why patients are not receiving emails when they click the password reset link; for example, if patients are entering incorrect or incomplete information. The history includes successful password reset requests as well as failed password reset requests.

To display a history of password reset requests:

1. On the Settings tab, click Password Reset.
2. In the Security.PasswordResetErrorLogging box, select 0 and then enter 1.
3. Click the Save button.

The database contains a table (PAPASRES) with the following codes for PAPASRES.Error:

Code	Description
0 = No error	Validation was passed and a password reset ticket was created.
1 = Expired	The length of time for which a user must confirm the password reset link from their email has expired.
2 = TempPassword	The user has requested a password reset using a temporary password.
3 = NoAccess	The user has requested a password reset for an account that can only be accessed by the authorized representative.
4 = Locked	The password reset request was made for a locked account.
5 = MultipleMatches	Indicates that there are multiple users with the same credentials in the database.
6 = InvalidEmail	Indicates that the user provided an invalid email address.
7 = RequestExists	The user requested the password reset more than once.
8 = SendError	Indicates that an email was not sent to the end user.
9 = InvalidCredentials	The user requesting the password reset entered invalid credentials.